FAQs
Frequently Asked Questions
What are your cancellation policies?
Overnight Booking and Cancellation Policy
Any NON – holiday reservation must be paid in full to reserve time on the schedule. If the invoice is not paid in full within 72 hours of the reservation approval, we reserve the right to release the reservation.
Overnight cancellations must be made 72 hours before the reservation starts by 6 p.m. There are no refunds or credits for early returns.
Cancellation Policy for Walks and Visits
Walk cancellations must be made the day before the reservation starts by 6 p.m. Should the client cancel after the cancellation period, the client will forfeit the cost of the walk and not receive a credit or refund.
Cancellations for pet sitting visits must be made 72 hours before the reservation start date to receive the deposit back on your account to use towards future services. Should the client cancel after the cancellation period, the client will forfeit the cost of the visits and will not receive a credit or refund.
Holiday Cancellations
Holiday cancellations for all services must be made 3 weeks prior by 6 pm to receive a full credit on your account. Cancellations made after this time frame will result in no credit on your account from the reservation. There are no refunds or credits for early returns.
What is your Holiday Policy for Overnights and Visits?
All holiday reservations must have a 50% deposit down to reserve time. This includes all services. Any deposits not paid within 72 hours of the reservation approval we reserve the right to release the reservation. Holidays fees apply to any dog walks, pet sitting, and overnight visits the day before a holiday and the day of a holiday.
The remaining 50% of the holiday invoice must be paid before the cancellation period arrives. (This is 3 weeks before the holiday week occurs).
Holidays include New Year’s Eve, New Year’s Day, Martin Luther King Day weekend, Memorial Day Weekend, Easter Sunday, Juneteenth Weekend, Independence Day Weekend, Labor Day Weekend, Columbus Day Weekend, Thanksgiving Week, and Christmas Week.
What is your Payment Policy?
All reservations require a 50% deposit to reserve time on the schedule. This includes ALL services. The deposit is due within 72 hours of the reservation approval. We reserve the right to release the reservation. The remaining balance is due before services can begin.
You must pay in full if your service is requested before the 72-hour window. You may place a card on file in your Time to Pet profile or manually submit your payment through Time to Pet.
Any same-day service requests will incur a same-day booking fee of $8. Any service requested after 8 PM for the following day will also be subject to this fee.
What is your Key/Lockbox Policy?
We ask that all clients place a lockbox at their home and place ONE key inside the box for us to use during services. A second key will be kept in the office in case of an emergency.
If we arrive at your home to provide services and the lockbox has not been placed outside for us to use, there will be an additional charge of $20 for us to go to the office to get the key. If you know ahead of time that the lockbox was not placed outside, please call or message us through the portal to avoid this charge.
You may purchase a lockbox through us for $18 or purchase a lockbox of your choice from a local store.
Not all apartment complexes or condominiums will allow a lockbox to be placed at your residence, so please check with your HOA first.
Why is it beneficial to have a consistent dog walker?
A consistent dog walker builds a strong bond with your dog, providing familiarity and trust. This routine helps reduce anxiety, ensures your dog receives proper care, and improves their behavior and exercise habits.
Can you administer my cat's medications?
How will our sitters communicate with us while we are traveling?
We use a software and app called Time to Pet that allows our staff and clients to easily communicate with one another about their scheduled services and any questions that may arise. Clients also receive their daily reports and photos with this software.
Why does K-9 & Katnip require daily cat visits?
Booking daily cat sitting visits offers numerous benefits for both you and your feline friend. First, it ensures your cat receives consistent care, including fresh food and water, clean litter boxes, and companionship. Daily visits help reduce your pet’s stress and anxiety as they maintain their routine in a familiar environment
Looking for dog walking or pet sitting services in Buckhead, Brookhaven, Inman Park, West Midtown, and Midtown?
We love our customers! Feel free to call or text during our normal business hours.